SugarSync met most of our features criteria, with pricing comparable to most other online backup services. SugarSync charges $4.95 a month for 30 GB of storage. SugarSync offers free phone customer support only to SugarSync for Business users and charges $99 a year for personal accounts. However, we found SugarSync to be incredibly easy to use, and they have several advanced features, including a “Restore Wizard” that allows you to restore lost files for an indefinite amount of time and a mobile phone app for iPhone, BlackBerry, and Android.
SugarSync operates by giving you downloadable software that allows you to select any files or folders to be copied and uploaded over the Internet to SugarSync’s storage servers. Your initial backup may take a long time depending on the total size of the files to be backed up, but afterwards you will have an accessible copy of your files that can be downloaded to your machine in case of loss or corruption. After your initial backup, SugarSync’s software constantly runs on your computer, performing automatic incremental backups of files and folders that you designated to be backed up. These backups are performed only when a new file is saved or when a previous file is altered. This method uses far less bandwidth and doesn’t impede your Internet connection speed in the same way that a full system backup does.
SugarSync also provides file versioning that stores different versions of previously saved files so that you may access a copy of your file that has already been saved and backed. To restore files to your computer you can download SugarSync Manager Software and simply drag and drop backed up files from the software into your desired location on your hard drive. With SugarSync, you can restore files for an indefinite amount of time. SugarSync even offers apps for iPhone, BlackBerry, and Android that allow you to easily access your files on the go from your smartphone. SugarSync is compatible with both Mac and PC operating systems.
SugarSync offers business plans in addition to their personal plan. If you wish to upgrade from personal to business, SugarSync does not force you to re-upload files you saved under your personal account. SugarSync for Business provides a 30-day free trial. Business accounts have additional administrative controls that allow you to add or remove. The administrator can set unique access and storage limits for individual users. It is important to note that, if you’re looking to back up your server, SugarSync will not backup a computer running a traditional server operating system. With SugarSync’s professional plan, you have access to free phone support that would cost a personal account user $99 per year. You pay $29.99 per month for the first three users and 100 GB of storage. You may then purchase additional storage in increments of 100 GBs for another $29.99 per month, and you may add additional users for $9.99 per user per month.
SugarSync provides phone customer support weekdays from 6 a.m. to 5 p.m. PST, but users with personal accounts are charged $99 per year for this service. Live chat support is also available weekdays from 6 a.m. to 7 p.m. PST. Email support is also available and may be contacted at any time. We found overall customer support to be above average quality. They also provide FAQs, tutorials, searchable knowledgebases, and online user forums as additional resources. We found their tutorials and knowledgebase to be extremely helpful to getting acquainted with the product.
SugarSync, Inc. has been around for about four years. It is important to know that the service you choose is reliable because you risk losing all of your data if the company goes out of business. They use military-grade encrypted storage, using a 128-bit Advanced Encryption Standard (AES) symmetric key encryption to keep your data safe from hackers.
SugarSync offers 30 GB of storage for $4.99 per month, 60 GB for $9.99 per month and 100 GB for $14.99 per month. The 30 GB and 60 GB plans are a bit expensive compared to our Market Standard of 15 cents per GB, while the 100 GB plan is comparatively cheaper. SugarSync will also give you two months for free if you prepay for an entire year of service. SugarSync offers a free personal account with up to 5 GB of storage. As mentioned in the Professional Options section, SugarSync offers professional plans starting at $29.99 for 100 GB of storage.
Online backup provider SugarSync announces the latest update to their BlackBerry app.
Updates include:
| SugarSync's Pricing | |
|---|---|
|
30 GB |
$4.99 |
|
60 GB |
$9.99 |
|
100 GB |
$14.99 |
|
Annual Discount |
Two months free |
|
Free Account |
5 GB |
| SugarSync's Features | |
|---|---|
|
Professional Options |
Yes |
|
Automatic Backup |
Yes |
|
Scheduled Backup |
No |
|
Incremental Backups |
Yes |
|
File Sharing |
Yes |
|
File Versioning |
Yes |
|
File Restoration |
Indefinitely |
|
System Compatibility |
Windows, Mac |
|
Mobile App |
iPhone, BlackBerry, Android |
|
Phone Support |
M-F 6a-5p PST |
|
Live Chat Support |
M-F 6a-7a PST |
|
Quality of Customer Support |
Above Average |