Online Backup Reviews

Pros:

  • ChooseWhat Check (badge)Yearly fee equates to less than our Market Standard of 10 cents per GB per month
  • Offers file sharing capability
  • Offers high quality customer support
  • Allows you to set your bandwidth usage
  • Offers a "Restore Wizard"
  • Allows you to restore files for an indefinite amount of time
  • Online backup company has been in business for at least 5 years
  • Professional plan offers server backup

Cons:

  • Only offers a yearly plan

Conclusion:

We found IDrive to meet or exceed almost all of our Market Standard criteria, making it an excellent choice for those seeking an online backup service. IDrive offers a personal plan with up to 150 GB for $49.50 per year. They also offer several professional options that include additional features, such as server backup. We were also pleased with IDrive’s “Restore Wizard” that allows you to restore your files indefinitely for up to 30 previously saved versions.

IDrive's Features

Monthly Fee

$69.50 $52.12/ year

Included Storage

1 TB

Annual Discount

N/A

Free Account

5 GB

File Restoration

Indefinitely

System Compatibility

Windows, Mac

File Versioning

Phone Support

M-F 6a-6p PST

Quality of Customer Support

Above Average


Pros:

  • ChooseWhat Check (badge)Yearly fee equates to less than our Market Standard of 10 cents per GB per month
  • Offers high quality customer support
  • Online backup company has been in business for at least 5 years
  • Offers a "Restore Wizard"
  • Professional plan offers server backup

Cons:

  • Only offers a yearly plan
  • Does not offer a free personal storage account

Conclusion:

[Updated 11/6/2014]

Carbonite is a great online backup service that offers unlimited storage for a low price. They even offer several comprehensive business plans if you need to back up more than just one computer.  However, unlike many other online backup providers, Carbonite does not offer a free personal account; instead they have a 15-day free trial. Also, Carbonite charges annually rather than monthly, so you are required to pay for a full year of service in advance.  We found Carbonite’s customer service to be of high quality and enjoyed their extended phone support hours.

Carbonite's Features

Monthly Fee

$59.99/ year

Included Storage

Unlimited

Annual Discount

N/A

Free Account

N/A

File Restoration

30 days

System Compatibility

Windows, Mac

File Versioning

Phone Support

M-F 9a-5p, Sa-Su 12-4p EST

Quality of Customer Support

High


Pros:

  • Combines data backup and Dropbox-like file sharing into a single service
  • Offers a "Restore Wizard"
  • Allows you to restore files for an indefinite amount of time

Cons:

  • Phone support access costs extra for personal plan users

Conclusion:

[Last Update: February 23, 2015]

SugarSync met most of our features' criteria, with pricing comparable to most other online backup services and a 30-day free trial on all plans. The main reason to choose SugarSync is if you want a single service to manage data back up and Dropbox-like file sharing. SugarSync charges $74.99/ year for 100 GB of storage. SugarSync offers free phone customer support only to SugarSync for Business users and charges $99 a year for support on personal accounts. However, we found SugarSync to be incredibly easy to use and they have several advanced features, including a “Restore Wizard” that allows you to restore lost files for an indefinite amount of time and a mobile phone app for iPhone, BlackBerry, and Android.

SugarSync's Features

Monthly Fee

$74.99/ year

Included Storage

100 GB

Annual Discount

N/A

Free Account

N/A

File Restoration

Indefinitely

System Compatibility

Windows, Mac

File Versioning

Phone Support

M-F 6a-5p PST

Quality of Customer Support

Above Average


Pros:

  • Offers an unlimited storage plan for a low monthly fee
  • Allows you to set your bandwidth usage
  • Allows you to restore files for up to 30 days

Cons:

  • Does not offer phone support
  • Offers below-average customer support (due to lack of real time chat or phone support)
  • Does not offer a free personal storage account

Conclusion:

[Updated 11/6/2014]

Backblaze is a great option for those who want a lot of storage at a low monthly cost but do not require many features offered by other online backup services. Backblaze’s monthly plan offers unlimited storage for only $5 per month. While they don’t offer a free account to test their service, they offer a 15-day free trial (no credit card required) to test the service. Backblaze has a 30 day version history, that will help you restore any files you may have accidentally deleted. If you have any issues with the service, you must submit create a ticket online- they do not offer a phone customer support line.

Backblaze's Features

Monthly Fee

$5.00

Included Storage

Unlimited

Annual Discount

Two months free

Free Account

N/A

File Restoration

30 days

System Compatibility

Windows, Mac

File Versioning

Phone Support

N/A

Quality of Customer Support

Low


Pros:

  • Monthly fee equates to less than our Market Standard of 10 cents per GB
  • Offers file sharing capability
  • Offers a "Restore Wizard"
  • Allows you to restore files for an indefinite amount of time
  • Online backup company has been in business for at least 5 years
  • Professional plan offers server backup

Cons:

  • At the time of our most recent review there were no notable cons

Conclusion:

[Last Updated: 11/6/2014]

ElephantDrive's online backup service is easy to use and offers a ton of features. At $9.95 per month for 100 GB, Elephant Drive’s pricing is comparable to their competitors. We also liked that ElephantDrive offers file-sharing capability and that their professional plans allow you to back up a computer running a server operating system. With their “Restore Wizard,” you are able to restore any file you may have accidentally deleted.

ElephantDrive's Features

Monthly Fee

$9.95

Included Storage

100 GB

Annual Discount

Two months free

Free Account

2 GB

File Restoration

Indefinitely

System Compatibility

Windows, Mac

File Versioning

Phone Support

N/A

Quality of Customer Support

Above Average


Pros:

  • Allows you to set your bandwidth usage
  • Offers a "Restore Wizard"
  • Online backup company has been in business for at least 5 years
  • Professional plan offers server backup

Cons:

  • Does not offer phone support for personal plans

Conclusion:

[Updated 11/6/2014]

Mozy's home plan pricing of 50 GB for $5.99 per month and 125 GB for $9.99 per month, is slightly above and slightly below, respectively, our Market Standard of 10 cents per gigabyte. However, Mozy lacks customer phone support for their MozyHome plans. We liked that they allow you to save multiple versions of the same file and have a “Restore Wizard” that allows you to go back as far as 30 days to restore a lost file.

Mozy's Features

Monthly Fee

$5.99

Included Storage

50 GB

Annual Discount

One month free

Free Account

2 GB

File Restoration

30 days

System Compatibility

Windows, Mac

File Versioning

Phone Support

N/A

Quality of Customer Support

Above Average


Pros:

  • Offers file sharing capability
  • Allows you to set your bandwidth usage
  • Allows you to restore files for an indefinite amount of time
  • Professional plan offers server backup

Cons:

  • Monthly fee equates to higher than our Market Standard of 10 cents per GB
  • Does not offer an annual discount
  • Does not offer phone support
  • Offers below-average customer support
  • Does not offer a free personal storage account

Conclusion:

With low quality customer service, no phone support and a slightly high monthly fee compared to other providers, Jungle Disk does not meet most of our Market Standard criteria. However, Jungle Disk does offer a couple of desirable features, including file-sharing capability and the ability to restore your files for an indefinite amount of time with all of their plans, as well as the option to back up your server with their professional plans.

Jungle Disk's Features

Monthly Fee

$2.00

Included Storage

5 GB

Annual Discount

N/A

Free Account

N/A

File Restoration

Indefinitely

System Compatibility

Windows, Mac, Linux

File Versioning

Phone Support

N/A

Quality of Customer Support

Low


Pros:

  • Offers file sharing capability
  • Allows you to set your bandwidth usage
  • Offers a "Restore Wizard"
  • Professional plan offers server backup

Cons:

  • Monthly fee equates to higher than our Market Standard of 10 cents per GB
  • Does not offer a free personal storage account
  • Does not offer a smartphone app

Conclusion:

We found IBackup to be expensive compared to other online backup services with the lowest plans starting at 10 GB for $9.95 per month. We liked that IBackup offers a “Restore Wizard” that can help you find lost files for an indefinite amount of time, file-sharing capability, and server backup for professional plans. However, IBackup had a couple of cons, such as the lack of a free account and a smartphone app, with their pricing being their biggest deterrent. We found their customer support to be above average. 

IBackup's Features

Monthly Fee

$9.95

Included Storage

10 GB

Annual Discount

Two months free

Free Account

N/A

File Restoration

Indefinitely

System Compatibility

Windows, Mac

File Versioning

Phone Support

M-F 6a-6p PST

Quality of Customer Support

Above Average